Tilburg Den Bosch Eindhoven

Terms and conditions

This is a translation of our Dutch terms and conditions. If the two versions differ, the Dutch version prevails.

These terms and conditions apply to purchases in our shops, to taking part in events and tournaments, to kids’ parties and to business orders from Labyrinth.

Article 1 — Who are we?

Labyrinth consists of three shops. Each shop is a separate company. You always enter into an agreement with the company of the shop where you buy or book.

Orders in our LEGO® webshop (2ttoys.nl) are subject to that webshop’s terms and conditions.

Article 2 — Prices

  1. Prices for consumers include VAT. Prices for businesses may exclude VAT; this is then clearly stated.
  2. The price that applies is the price at the moment you buy or book. Obvious errors (such as a misplaced decimal point) are not binding on us.

Article 3 — Purchases in the shop

  1. Unopened products in their original, undamaged packaging can be exchanged or returned within 14 days of purchase at the shop where you bought them, with the receipt. You will then get your money back or a credit voucher.
  2. Opened products, single cards (singles), boosters and products ordered specially for you cannot be exchanged or returned, unless they are defective (see article 4).
  3. This exchange policy is an extra service from us; there is no statutory cooling-off period for purchases made in a shop.

Article 4 — Warranty and complaints about products

  1. You are always entitled to a product that works properly and is complete (statutory warranty). If, for example, a part is missing or the product is broken, we will arrange repair, replacement or another suitable solution.
  2. Report a defect as soon as possible after you discover it, and in any case within two months. Bring the product and the receipt to the shop.
  3. With collectible products such as boosters, chance determines which cards are inside. A particular card being missing is not a defect.

Article 5 — Events and tournaments

  1. Signing up: you sign up through the website, in the shop or through the publisher’s platform (such as Wizards EventLink, Play! Pokémon or Bandai TCG+). Some events have a limited number of spots; once full, it’s full.
  2. Payment: you pay the entry fee in the shop, at the latest when the event starts, unless the event states otherwise.
  3. Cancelling: can’t make it? Please cancel as soon as possible, preferably at least 24 hours in advance, so someone else can have your spot. Cancelling is free. If you have already paid and cancel at least 24 hours in advance, you get your money back.
  4. Prereleases and other events that include a kit or product: if you paid in advance and cancel less than 24 hours beforehand, you receive the related product (for example the prerelease kit) instead of a refund.
  5. No-shows: if you don’t turn up without cancelling, we may give you lower priority for future events with limited spots.
  6. Cancellation by us: we may cancel or reschedule an event, for example if there are too few participants. We will let you know as soon as possible and refund your entry fee.
  7. Rules: at official tournaments the publisher’s tournament rules also apply. In case of doubt, the organiser in the shop decides.
  8. Prizes: prizes and promos are awarded as stated for the event. They cannot be exchanged for cash.

Article 6 — Kids’ parties

  1. Booking: your request is only final once we confirm it by email.
  2. Price and number of children: the price is per child, as stated on the website. We charge at least the minimum number of children. You can pass on the number of children up to 2 days before the party; after that we charge for the last number you gave us.
  3. Payment: you pay in the shop on the day of the party.
  4. Cancelling: you can cancel free of charge up to 7 days before the party. If you cancel later, we charge 50% of the price for the minimum number of children, because we kept the afternoon free and prepared it for you.
  5. Ill? If the birthday child is ill, we will move the party free of charge to another available date, provided you let us know before it starts.
  6. Supervision: our host runs the programme. The parent or guardian who books the party remains responsible for the children and makes sure they are dropped off and picked up on time.
  7. Allergies and wishes: let us know about allergies and special requirements in advance. We take them into account as well as we can, but we cannot guarantee that snacks are free from traces of allergens.
  8. Builds: whatever is built during the party stays in the shop. Every participant takes home a goodie bag.

Article 7 — Business orders

  1. For corporate gifts, Christmas hampers, team outings and other business orders we make a tailor-made quotation. The arrangements in the quotation (such as quantities, delivery, payment term and cancellation) take precedence over these terms and conditions.
  2. A quotation is valid for 30 days, unless it states a different period.

Article 8 — House rules

  1. We want everyone to feel welcome. Treat other players and our team with respect. Anyone who behaves in a disruptive, discriminatory or dishonest way may be refused entry to the shop or an event.
  2. Handle demo and play games with care. We may charge for damage caused deliberately.

Article 9 — Liability

  1. You are responsible for your own belongings, such as cards, decks and bags. We are not liable for their loss, theft or damage, unless this is caused by intent or gross negligence on our part.
  2. Our liability is further limited to the amount paid out by our liability insurance in that case. This limitation does not apply in the event of intent or gross negligence, nor to personal injury.
  3. These terms and conditions never limit the rights you have as a consumer under the law.

Article 10 — Complaints and disputes

  1. Do you have a complaint? Report it in the shop or by email. We will respond within 14 days.
  2. Dutch law applies to these terms and conditions and to all our agreements.
  3. If we cannot resolve it together, a dispute may be submitted to the court that has jurisdiction by law.

Article 11 — Changes

We may change these terms and conditions. For a purchase or booking, the terms and conditions as they appeared on this page at that time apply.

Last updated: September 2026